Mediation FAQs
Frequently asked questions about mediation.
What is mediation?
Mediation involves a meeting between the people in dispute. The mediation is conducted by a trained and nationally accredited impartial mediator who helps parties discuss the issues, identify solutions and work towards a mutually acceptable agreement.
Is mediation a confidential process?
Yes. The mediation sessions are private. Staff and mediators at DSCV are required by law to keep all discussions confidential. Matters discussed in mediation cannot be used as evidence in court legal proceedings, unless all parties consent.
What do the mediators actually do during the mediation?
Mediators remain neutral and do not take sides. The mediators will:
- create an environment where parties have a chance to be heard equally
- help keep emotions in check
- guide parties through discussions about the issues
- make sure all relevant issues are covered
- help parties explore a variety of options
- help parties write down details of any agreement reached
Who attends the mediation?
All people involved in the dispute are encouraged to attend and participate in person. It is important that people who are involved in making the decisions attend the mediation.
Mediation is a voluntary process and no one can be forced to attend.
Can I bring a support person to the mediation?
Yes. Any party in a dispute can bring a support person to their mediation. Our intake officers will ask you if you want to do this. We will also inform you if the other party is intending to bring a support person and ask whether you agree to this.
Do I need to get legal advice?
For our standard mediations, you will not require any legal advice or representation. Our intake officers will explain the mediation process in great detail to prepare you. If necessary, our intake officers may refer you to an external organisation for some legal advice.
What will it cost?
There is no charge. The DSCV mediation service is free.
