Contact Us | Dispute Settlement Centre of Victoria

About us
About us
- Dispute Advice
  Dispute Advice
  
  When you first speak to a Dispute Assessment Officer, they will try to help you with your issue by providing advice specific to your dispute.
- Mediation
  Mediation
  
  Mediation is a free, confidential process where parties try to resolve their issues with the help of a trained, impartial mediator.
- Aboriginal and Torres Strait Islander team
  Aboriginal and Torres Strait Islander team
  
  DSCV have a dedicated group of Koori staff who can provide dispute resolution information for members of the community that request it.
- Civil Claims Program
  Civil Claims Program
  
  Parties who commence an civil action in a Victorian Magistrates' Court may be referred to the DSCV for a compulsory mediation session.
- Civil Mediation at VCAT Program
  Civil Mediation at VCAT Program
  
  DSCV and VCAT are operating in partnership to deliver alternative dispute resolution processes to everyday Victorians.
- Personal Safety Intervention Order (PSIO) program
  Personal Safety Intervention Order (PSIO) program
  
  DSCV have partnered with the Magistrates' Court of Victoria to bring mediation services to certain clients who are involved in a PSIO application.
- Policies and complaints
  Policies and complaints
  
  Read the DSCV's policies on client privacy, our client charter, and how to make a complaint about the service.
- Contact Us
  Contact Us
  
  The Dispute Settlement Centre of Victoria (DSCV) can help you resolve a wide range of disputes without having to resort to taking legal action.
Information and advice
Information and advice
- Fencing
  Fencing
  
  Issues around repairing or replacing a shared fence, damage to fences and boundary issues can all contribute to disputes between neighbours.
- Trees
  Trees
  
  Overhanging branches, damage from roots and dropped foliage can all contribute to issues between neighbours. Find out what to do about it.
- Starting the conversation
  Starting the conversation
  
  It's important to start the conversation off on the right foot when you are trying to resolve a dispute. These tips may help you to have that initial interaction.
- Solving problems
  Solving problems
  
  If things don't go well immediately, don't panic! Think about some of the following strategies when trying to resolve an issue with a neighbour.
- Reaching an agreement
  Reaching an agreement
  
  Most agreements you make will not require a formal acknowledgement. However, many people find that writing things down can help ensure that further disputes don't occur in the future.
- Obtaining legal advice
  Obtaining legal advice
  
  In any dispute, you may find it necessary to obtain legal advice from an independent, licensed practitioner. This can help you clarify your rights and responsibilities.
- Useful links
  Useful links
  
  Links to external agencies or relevant organisations that may be able to help you with an issue.
- Owners' corporations (formerly body corporate) disputes
  Owners' corporations (formerly body corporate) disputes
  
  The rules that all owners' corporations must have in place for resolving disputes and who to contact for further information.
- Retirement village disputes
  Retirement village disputes
  
  Information and guidance on what to do when things go wrong between residents or residents and the operators of a retirement village.
Training and room hire
Training and room hire
- Aboriginal dispute resolution training
  Aboriginal dispute resolution training
  
  Aboriginal Dispute Resolution Training is a unique service offering from the Dispute Settlement Centre of Victoria that aims to build relationships between the service and aboriginal communities, whilst increasing capacity to resolve conflicts within individuals.
- Community Engagement Workshops
  Community Engagement Workshops
  
  The Dispute Settlement Centre’s Community Engagement program work with community groups to teach skills in conflict management and dispute prevention.
- Mediation training
  Mediation training
  
  The DSCV runs mediation training courses throughout the year for members of the community who wish to participate.
- Room hire
  Room hire
  
  Meeting and conference rooms located in the heart of Melbourne's legal precinct and less than five minutes from Flagstaff station.

The Dispute Settlement Centre of Victoria (DSCV) can help you resolve a wide range of disputes without having to resort to taking legal action.

The DSCV has staff located at 14 offices throughout regional and metropolitan Victoria. For more information on the services in your region, including addresses and details of which courts in your area are visited by our Dispute Assessment Officers, click on the DSCV links below.

Melbourne (CBD) enquiry line:

Phone: 1300 372 888

Fax: (03) 8684 1311

DSCV services can also be accessed via the following regional locations. Please note that regional locations are staffed periodically, and an appointment may need to be made if you wish to see a Dispute Assessment Officer in person. Please call your closest office to arrange this.

Barwon SW

Geelong

Phone: (03) 5215 8591

Fax: (03) 5226 4460

Warrnambool

Phone: (03) 4504 5539

Fax: (03) 4504 5500

Loddon Mallee

Bendigo

Phone: (03) 5440 6100

Fax: (03) 5438 1520

Mildura

Phone: (03) 5021 6100

Fax: (03) 5021 6111

Grampians

Ballarat

Phone: (03) 4301 7000

Fax: (03) 4301 7017

Horsham

Phone: (03) 4344 1444

Fax: (03) 4344 1401

South-East Region

Dandenong

Phone: (03) 8765 5222

Fax: (03) 8765 5000

Gippsland

Morwell

Phone: (03) 5116 5761

Fax: (03) 5116 5765

Hume

Shepparton

Phone: (03) 5858 7653
Fax: (03) 5858 7666

Wangaratta

Phone: (03) 5723 6414
Fax: (03) 5723 6404