In May 2017 The Access to Justice Review endorsed the Victorian Civil and Administrative Tribunal (VCAT) partnering with the Dispute Settlement Centre of Victoria (DSCV) to provide expanded alternative dispute resolution services across Victoria.

In light of these recommendations, VCAT and DSCV are proud to announce that an official partnership program began between the two agencies in September 2017 in the Melbourne CBD. The program will continue to expand into regional areas over the next four years, with the first region being Barwon South West which will include matters heard at Geelong and Warrnambool.

Initially, the claim threshold for civil matters deemed suitable for mediation will be up to $3,000, gradually increasing over the four years to include matters up to $15,000. To support this, the listing of civil claims suitable for mediations will be expanded over time to five days per week.

“We are incredibly excited to work with our colleagues at VCAT to deliver a responsive and appropriate dispute resolution service for Victorians,” said DSCV Director Dahna Bond. “This program will deliver real benefit to the community by helping people resolve their issues in a timely and effective manner.”

To read more about the Access to Justice Review, please visit the Access to Justice website here (External link) or find out more about resolving a goods and services dispute (External link) at VCAT.

To contact the DSCV team at VCAT, please visit our contact us page, or email the team (External link).