The Dispute Settlement Centre of Victoria charter outlines the commitment we make to our clients and underpins the services we offer. Our commitment to our clients is that we will:

  • deliver a range of Appropriate Dispute Resolution services to meet the diverse needs of our clients
  • provide an accessible service that respects rights to freedom of thoughts, beliefs, religion and cultural expression
  • provide a quality mediation service that complies with the National Mediation Accreditation System (NMAS)
  • act in a professional and courteous manner
  • promote the respectful resolution of your dispute by supporting fair and just outcomes for all clients
  • recognise and support the specific needs of individuals and groups, and the right to equal access to all services
  • welcome your feedback about our service and we will respond promptly to complaints
  • protect the right to privacy and treat all information confidentially.

Formal Resolution

If you are not satisfied with the outcome of the process, you can write to:

The Deputy Secretary
Consumer Affairs, Liquor and Gaming, and Dispute Services
Department of Justice & Community Safety
121 Exhibition St
Melbourne, VIC 3000

Ombudsman Victoria
Level 2, 570 Bourke Street
Melbourne VIC 3000
Toll free: 1800 806 314 (External link)