Mediation is a free, voluntary and confidential process where parties try to resolve their issues with the help of a trained, impartial mediator.
Civil Mediation at VCAT Program
DSCV and VCAT are operating in partnership to deliver alternative dispute resolution processes to everyday Victorians.
Personal Safety Intervention Order (PSIO) program
DSCV have partnered with the Magistrates' Court of Victoria to bring mediation services to certain clients who are involved in a PSIO application.
Policies and complaints
Read DSCV's policies on client privacy, our client charter, and how to make a complaint about the service.
The Dispute Settlement Centre of Victoria (DSCV) can help you resolve a dispute without having to resort to taking legal action.
How and when we can help
Read about how we assess if our services are right for you.
Issues around repairing or replacing a shared fence, damage to fences and boundary issues can all contribute to disputes between neighbours.
Overhanging branches, damage from roots and dropped foliage can all contribute to issues between neighbours. Find out what to do about it.
Starting the conversation
It's important to start the conversation off on the right foot when you are trying to resolve a dispute. These tips may help you to have that initial interaction.
If things don't go well immediately, don't panic! Think about some of the following strategies when trying to resolve an issue with a neighbour.
Reaching an agreement
Most agreements you make will not require a formal acknowledgement. However, many people find that writing things down can help ensure that further disputes don't occur in the future.
Obtaining legal advice
In any dispute, you may find it necessary to obtain legal advice from an independent, licensed practitioner. This can help you clarify your rights and responsibilities.
Retirement village disputes
Information and guidance on what to do when things go wrong between residents or residents and the operators of a retirement village.
Community Engagement Workshops
We work with community groups to teach skills in conflict management and dispute prevention.
We run nationally accredited mediation training courses, providing professional qualifications for a career in the mediation profession.
For the latest COVID-19 Victoria updates, restrictions, travel permits and exposure sites, visit coronavirus.vic.gov.au (External link)
Please see our training options below.
Telephone: 1300 372 888